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Shipping & Returns

Geral terms

These general contractual conditions, or other in particular that may be established, regulate the relations between the company Pelicano Dourado, Lda, com sede na Parque Industrial Sado Internacional Armazém E2 Estrada Nacional 10 Quinta de Canes Gambia-Pontes-Alto da Guerra 2910-130 Setúball, Portugal, VAT number 510137989, hereinafter referred to as Portugalintube.com and third parties who use the web page Portugalintube.com, hereinafter referred to as clients. It is understood by "product" the merchandise covered by the contract of purchase.

This Privacy Policy governs the collection and treatment, including consent, to personal data collected or provided by users anywhere on the winespiritus.com website, as well as the exercise of their rights in relation to these data, pursuant to Regulation General for Data Protection (Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016).

Clients

Alcoholic beverages only may be acquired by people who, in their country of residence, have the legal age to do it.

Prices and Availability

All the indicated prices  are in € (Euros) and include VAT at the legal rate. The customer has the possibility to simulate a product's value by selecting other currencies that are available. However, the purchase will always be held in € (Euros). Prices shown may be changed without notice and are always subject to unavailability. Orders will be executedin by order of arrival, and if any temporary or permanent disruption of stock of the product, the customer will be notified and suggested an alternative to other products with similar characteristics.

Deliveries

Orders will be delivered by specialized companies for that purpose. Generally, delivery can occur within a 24 to 72 hours to destinations in Europe and 5-7 days for the Rest of the World. There may be exceptions to which we are unaware, such as natural disasters or other factors. The delivery period starts only after settlement of the purchase amount.

Payment

The client will have at its disposal, the following types of payment: Pay Pal (Visa,Mastercard, American Express, Discover ...), Bank Wire, ATM Reference, and must choose one of them, according to your preference. All orders whose confirmation of payment is not settled within 15 days will be canceled. 

Give up of order

Orders can be canceled at no cost, from the moment it is done before sending the goods. After sending the goods, receiving the request for cancellation, this will be treated as return.

Returns

If you want to return your purchase, you should immediately send an email to info@portugalintube.com. In the email you should present the reason for the return. After you will be informed about how to proceed with such return. You have within 14 days after receipt the product to make it. We will only accept the merchandise that is returned under appropriate conditions (including the original packaging). Shipping charges will be charged to the customer. The Portugalintube.com refund only the value corresponding to the amount of merchandise. Excluded are the returns that derive from a defect of the product and, in this case, Portugalintube.com undertakes to change immediately the product for another one with the same or similar characteristics.

Information requests

To clarify any doubt, request additional information or send suggestions, do not hesitate to contact us at info@portugalintube.com.

© 2019 Portugal In Tube. A brand of Wine Spiritus

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